Refund policy

Quick Summary:
✅ Our error (damage, misprint, wrong item) = Free replacement
✅ Wrong size shipped due to unclear sizing = One free size exchange, first order only
✅ Correct item delivered = No returns (custom-made, one per person)
✅ Unboxing video required for every claim — no exceptions

Unboxing Video — Mandatory for Every Claim

Record a video the moment you open your package. No cuts. No edits. Start before you touch the seal, end after the product is fully out.

This video is your proof. Without it, we cannot verify a damage, misprint, wrong-item, or size-exchange claim — and we cannot process a replacement.

What the video must show:

  • Sealed package, shipping label clearly visible, before opening
  • Package being opened, continuously, no pauses or cuts
  • Full product removed and shown clearly

Keep this video until your order issue (if any) is resolved. We may ask for it before approving any replacement.

No video = no replacement. This applies to every claim type below.

Damaged, Misprinted, or Defective Products

Product arrived damaged, misprinted, or with a quality issue? We'll replace it free.

Email hello@junoshi.in within 7 days of delivery with:

  • Your unboxing video
  • Clear photos of the issue
  • Original packaging with shipping label visible

Once verified, we ship a replacement. No returns. No reverse pickup. Keep both items.

Wrong Size or Color Shipped (Our Error)

We sent the wrong size or color. We fix it free.

Email hello@junoshi.in within 7 days of delivery with:

  • Your unboxing video
  • Photo of the item received, showing size tag/color
  • Original packaging with shipping label visible

Once verified, the correct item ships. No cost to you.

One-Time Free Size Exchange (First Order Only)

Sizing varies brand to brand. We get it. So on your first JUNOSHI order only, if the size doesn't fit, we'll send one free replacement in the correct size.

Terms:

  • First order only. One per customer, ever.
  • Request within 7 days of delivery.
  • Item must be unworn, unwashed, tags attached.
  • Unboxing video required — mandatory, no exceptions.
  • No reverse pickup. Keep the original.
  • One size exchange per order. No further exchanges after this.
  • Not applicable to color or style preference — size only.

Email hello@junoshi.in with:

  • Your unboxing video
  • Order number
  • Correct size needed

We verify and ship the replacement. That's it.

This does not apply to repeat orders. From your second order onward, check the size chart before you buy — we'll help you get it right if you ask us first.

Correct Item Delivered (Size/Fit/Color Preference — Beyond First Order)

Right size, right color, as ordered — but it's not what you expected? We don't offer exchanges or returns here.

Every JUNOSHI piece is printed fresh, after you order. It can't be resold. That's what keeps prices fair and cuts waste.

Before you order:

  • Check the size chart on the product page.
  • Review the photos — shot in natural light, true to product.
  • Read the product description fully.

Screens vary. Colors may look slightly different on your device than in person. We shoot in natural daylight for accuracy — we can't control your screen.

Unsure before ordering? Ask us first: hello@junoshi.in. We answer fast.

Order Non-Delivery / Failed Delivery

Delivery failed because of any of the following:

  • Unreachable on phone
  • Incomplete or unclear address
  • COD amount not ready
  • Delivery refused
  • Premises closed
  • Rescheduled delivery not confirmed

You'll get a re-attempt link by email. Pick a new date. Act on it — no action means no guaranteed delivery.

If the order returns to us (RTO) after failed attempts, we can't resend it. We issue a partial refund: order value minus shipping and COD handling charges. Want the item still? Place a new order.

Please Note

  • No refund or exchange for correct size/color delivered — beyond the one-time first-order size exchange above.
  • All items are custom-made. None can be resold.
  • Unboxing video is mandatory for every single claim. No video, no replacement. No exceptions.
  • Check the size chart before ordering. Every time.

Questions? hello@junoshi.in — Mon–Sat, 9 AM–8 PM IST.